Shipping policy

1. Shipping Destinations: We currently offer shipping to Europe, USA, and Canada.

2. Shipping Methods and Duration:

  • Standard Shipping: Orders are processed within 1-3 business days (excluding Saturdays, Sundays, and Holidays). After processing, the average transit times are as follows:
    • United States: 5-8 Business days (excluding Saturdays, Sundays, and Holidays)
    • Europe: 8-12 Business days (excluding Saturdays, Sundays, and Holidays)
    • Rest of the countries: 14 business days (excluding Saturdays, Sundays, and Holidays)

3. Free Shipping: For a limited time, we are offering free standard shipping on all orders.

4. Order Fulfillment and Tracking: Once your order is fulfilled, you will receive a shipping confirmation email. In this email, you will find a tracking code. Click on the tracking code to see the real-time status and location of your order.

5. Shipping Carriers:

  • United Kingdom/Europe: YUN-Clothing-Line
  • Canada: YUN-Clothing-Line
  • USA: YUN-Clothing-Line

There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

 

 

If the tracking number shows no available information or if there are issues with tracking, we recommend the following steps for the client:

1. Wait for Updates: Sometimes, tracking information takes a little while to be updated, especially during busy periods or international shipments. We advise clients to wait for a few days and check the tracking again. Carriers might experience delays in updating their systems.

2. Contact Customer Support: If the tracking information remains unavailable or unclear after a reasonable waiting period, clients should reach out to our customer support team. Our dedicated support staff will investigate the issue, liaise with the shipping carrier, and provide the client with the most up-to-date information available.

Important Notice: Exchanges Currently on Hold

Dear Valued Customers,

Please note that due to current operational changes, we are temporarily unable to offer exchanges for items. We understand the importance of size or product preference adjustments, but at this time, we kindly ask for your understanding as we work to improve our processes.

In the meantime, we are happy to offer refunds in line with our return policy. If you wish to return an item, please refer to our Return & Refund Policy for guidance.

We appreciate your patience and understanding during this period. If you have any questions, feel free to contact us at infos@qamis.shop.

Best regards,

Qamis Shop Team

Redelivery Fees – Due to Failed Delivery

We understand that mistakes happen, and sometimes packages are returned to us due to an incorrect address being provided. To ensure we can successfully deliver your order, we offer a redelivery option for a small fee.

 

Why is there a redelivery fee?

When a package is returned to us because the provided shipping address was incorrect or incomplete, we are required to send it back overseas to our facility. To cover the costs of this process, a $10 redelivery fee is applied. This fee helps us reship your order to the correct address you provide.

 

By completing the purchase of redelivery fees, you agree to the following:

 

You acknowledge that the original delivery attempt failed due to an incorrect address provided during checkout.

You are responsible for ensuring that the correct address and contact details are submitted during this redelivery process.

The $10 fee covers the cost of reshipping your package from our overseas facility to your updated address.

Important Note:

Please double-check your shipping address before completing this purchase to avoid any further delays or additional charges. By purchasing this redelivery, you confirm that you provided an incorrect address on the original order, and this fee is solely for the purpose of reshipping the package to you.

 

Thank you for your understanding and cooperation. If you have any questions or concerns, feel free to contact our support team.

 

Rest assured, our team is committed to ensuring a positive shopping experience. Clients can contact us anytime they encounter issues with tracking, and we will work diligently to resolve the situation and provide them with the necessary assistance.